Refunds & Exchanges

Happy customers are our utmost priority. If something is not right with your order we want to hear about it. Please email us at Orders@loxleycases.com or visit our contact page and let us help.

Typically we require the following details in order to assist:

  • Your name
  • Your order number
  • A brief description of the issue you face

Damaged / Faulty Cases

Very rarely your case may be damaged in transit. In this circumstance we are happy to send a replacement case to you.

Returns & Refunds

We understand that sometimes you may want to replace an item you've purchased online. We are happy to offer a 30 day return and refund policy.

In order to initiate a refund please follow the following steps:

  1. Get in contact with us - email us at: Orders@loxleycases.com and let us know the problem.
  2. Fill in the refund processing form which can be downloaded here.
  3. Return your case along with your completed processing form to:

2 Peachwalk Mews
Grove Road
London
E3 5SL

Most items can be returned using Royal Mail "Large Letter" postage.

Cases must be returned in an unused state. Upon receipt of your case we will process your refund. Please allow 5 working days from receipt for your refunded cash to show on your bank account statement.